Voice system used to verify identity by Centrelink can be fooled by AI
Exclusive: Voiceprint program used by millions of Australians to access data held by government agencies shown to have a serious security flaw
A voice identification system used by the Australian government for millions of people has a serious security flaw, a Guardian Australia investigation has found.
Centrelink and the Australian Taxation Office (ATO) both give people the option of using a “voiceprint”, along with other information, to verify their identity over the phone, allowing them to then access sensitive information from their accounts.
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16 March 2023