Optus customers exasperated by chatbots and ‘rubbish’ communication after data breach

Some customers look to switch providers after puzzling responses and ‘less than helpful’ service

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Optus customers say they are growing increasingly angry and frustrated at the poor communication from their mobile provider over the massive customer data breach that left millions vulnerable to identity fraud.

In the four days since Optus first reported that up to 10 million customers had personal information taken in a data breach, customers have been left scratching their heads over how Optus has communicated with them.