I am a Medibank customer. Am I affected by the cyber-attack? What can I do to protect myself?

Experts suggest using multifactor authentication and telling your bank to put extra security checks in place

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Millions of Medibank’s current and former customers have had their personal information, including health claims, exposed in a hack of the company’s customer database.

Here’s what we know so far, and what you can do.

Name

Address

Date of birth

Gender

Email address

Medicare card number (in some cases)

Health claims made with Medibank

Financial support for customers who “are in a uniquely vulnerable position” as a result of the hack, who will be supported on an individual basis.

Access to Medibank’s health and wellbeing support line.

Specialist ID protection services from IDCARE.

Identity monitoring services for customers who have had their primary ID compromised.

Reimbursement of fees for reissue of ID documents that were “fully compromised” in the hack.